Legal
Privacy Policy
Last updated: June 1, 2025
Southline Roofing LLC ("Southline," "we," "us," or "our") operates https://www.southlineutah.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for roofing services. Please read it carefully.
1. Information We Collect
We may collect the following types of information:
- Personal identifiers — name, phone number, email address, property address.
- Project details — service requested, property description, photos you share.
- Communication records — messages sent via our website forms, SMS, or email.
- Usage data — IP address, browser type, pages visited, and referring URLs collected automatically via standard web server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Respond to estimate requests and provide roofing services.
- Communicate with you about your project via phone, email, or SMS.
- Schedule appointments and follow up on completed work.
- Improve our website and customer experience.
- Comply with applicable laws and regulations.
3. SMS / Text Messaging
When you provide your phone number and consent to receive SMS messages from Southline Roofing, you agree to the following terms:
- Consent: By agreeing verbally, by submitting our contact form, or by replying START to our opt-in message, you consent to receive recurring text messages from Southline Roofing regarding your estimate, project updates, appointment reminders, and follow-ups.
- Message frequency: Message frequency varies based on your project stage. You may receive up to 5 messages per conversation or project.
- Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
- Opt-out: You may opt out at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS communications.
- Help: Reply HELP at any time to receive assistance or contact us directly at contact@southlineutah.com or (385) 546-8777.
- No third-party sharing: Your phone number and personal information will not be shared with or sold to third parties for marketing purposes.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers — trusted vendors who assist us in operating our website or conducting our business (e.g., email delivery, CRM tools), bound by confidentiality obligations.
- Legal requirements — when required by law, court order, or governmental authority.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Estimate and project records are typically retained for up to 3 years. You may request deletion of your data at any time (see Section 7).
6. Cookies & Analytics
Our website may use standard analytics tools (such as Google Analytics) that collect anonymized usage data via cookies. You can disable cookies in your browser settings. We do not use cookies to serve targeted advertising.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Withdraw consent for SMS communications at any time (reply STOP).
To exercise any of these rights, contact us at contact@southlineutah.com.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Southline Roofing LLC
Utah, United States
Phone: (385) 546-8777
Email: contact@southlineutah.com
Website: https://www.southlineutah.com